The serial number or the PO Lot Number is needed to identify your product. We want to ensure that the safety of your baby is not compromised, so we will not supply any replacement parts without the proper information.
Both the serial and model number are printed on our product label. For cribs, this label is located on the inner right side panel at mattress level. For dressers and changers, it is located on the inside of the drawer panel or on the back panel of the item.