I have a crib with the Safety-Glide Hardware system and after I install the drop-side, it will not lock in place. It either locks on one side or it keeps falling down. How can I fix this?

What most likely happened was that the drop side was installed in the reverse direction.  The drop side needs to be reversed and re-installed.  Please review your instruction manual. Should you need a new manual, you may download one here.  You can reference this page for images that will help you determine if the drop side was installed incorrectly.

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